The Education Portal connects parents and guardians with the educational bene ts of their child. This digital product is currently being used by councils within the UK and Ireland to help parents and governors manage the dif cult paperwork that is involved with applying for free school meals or apply for a new term as a school governor. The portal is accessible by all desktop, tablet or mobile devices. A once dif cult process was broken down through task models to reveal a very obvious and simple set of journeys. These journeys (now simpli ed) were boosted with new functionality to help organise and alert the user.